Return Policy of Sniptopin

Effective Date: November 28, 2024

At Sniptopin, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with your order, our return policy provides clear guidance on how you can return your items and request a refund or exchange. Please read the following terms carefully to understand your rights and our procedures for returns.

1. General Return Policy

We accept returns for most products purchased from Sniptopin, provided that the item is in its original condition and packaging. If you are not satisfied with your purchase, you may return it within 30 days from the date of delivery. The returned product must meet the following criteria:

  • The item is unused and in the same condition as when you received it.
  • The item is in its original packaging, including tags and any accessories that came with it.
  • The return request is made within 30 days of the delivery date (as indicated by your tracking information).

2. Non-Returnable Items

Some items are non-returnable, including but not limited to:

  • Products marked as “final sale” or “non-returnable” at the time of purchase.
  • Customized or personalized items.
  • Perishable goods, such as food or drinks.
  • Gift cards.
  • Items that have been opened or used beyond what is necessary to inspect them.

Please carefully review the product description and policies before making a purchase.

3. How to Return an Item

To initiate a return, please follow these steps:

  • Step 1: Contact Sniptopin Customer Support at [email protected] or call +1 443-730-8032 to request a return authorization. In your request, please include your order number, the item(s) you wish to return, and the reason for the return.

  • Step 2: Once your return request is approved, you will receive a return authorization number and instructions on how to send the item back. Please note that you are responsible for shipping the returned item to us, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

  • Step 3: Carefully package the item(s) in their original packaging, ensuring that they are protected from damage during transit. Write your return authorization number clearly on the outside of the package.

  • Step 4: Ship the return to the following address:

    Sniptopin Returns Department
    1651 Green Gate Lane,
    Baltimore, Maryland,
    United States

Please keep your tracking number as proof of return. Sniptopin is not responsible for items lost or damaged during return shipping if they are not properly packaged or tracked.

4. Return Shipping Costs

  • Return Shipping Fees: Customers are responsible for return shipping costs, except in cases where the return is due to our error (e.g., defective product, incorrect item shipped).

  • Free Return Shipping: If you are returning a product because of a defect, damage during shipping, or incorrect item, we will provide you with a pre-paid return shipping label. Please contact us to receive this label.

5. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If the return is accepted, we will process your refund to the original payment method. Please note the following:

  • Processing Time: Refunds typically take 5-10 business days to process once we receive the returned item. However, depending on your bank or payment provider, it may take longer for the refund to reflect in your account.

  • Shipping Fees: Shipping fees are non-refundable, unless the return is due to our mistake (e.g., defective or incorrect items).

  • Partial Refunds: If an item is returned used, damaged, or in an incomplete state (e.g., missing tags or accessories), we reserve the right to issue a partial refund or reject the return.

6. Exchanges

We do not offer direct exchanges for products at this time. If you would like to exchange an item for a different size, color, or product, you will need to return the original item and place a new order for the desired product. If you need assistance with the process, please contact our Customer Support team.

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will review your case and provide a solution, which may include a full refund, replacement, or store credit. To ensure a smooth process, please provide us with the following information:

  • A clear description of the defect or damage.
  • Photos of the damaged item and packaging (if applicable).
  • Your order number and contact information.

8. International Returns

If you are returning an item from outside the United States, please note the following:

  • International returns are subject to the same guidelines as domestic returns, but you are responsible for all return shipping fees and any customs duties or taxes that may apply.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned items that are lost in transit.

9. Contact Information

If you have any questions about our Return Policy or need assistance with a return, please contact us at:

Email:
[email protected]

Phone Number:
+1 443-730-8032

Address:
Sniptopin Returns Department
1651 Green Gate Lane,
Baltimore, Maryland,
United States

10. Policy Changes

We reserve the right to update or modify this Return Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our return procedures.